I'm Tania Capel!
This is my personal portfolio - a creative and travel specialist
who wears many hats!
I am currently based in Frankfurt, the international hub of Germany and very occasionally travel to my home country Kenya. I have been fortunate to live in 9 countries, 13 cities and 3 continents, and 5 of the countries were in Africa and consider myself a proud African. Adapting comes very easy to me and as a multi cultural child, I thrive in an environment that is diverse.
With all my travel and experiences, I have served as a helpful role to those seeking inspiration, help and advice when planning a trip or moving countries. It is only in 2019 that I finally decided to own that role and be intentional about it and that is when I started offering services based on my passions and creativity. I founded Swahili Secrets with a mission to give back to the community, and help uplift the community and small companies for a greater good.
Oct 2016 - Dec 2016
Marketing and Communications at Healing Hotels of the World in Cologne, Germany
Contacting hotels registered under the Healing Hotels of the World regarding booking requests and information. Updating, proofreading and improving the English version of the website whilst managing all Social Media networks with creative and innovative ideas
Sept 2015 - Sept 2016
English Language Assistant at Wall Street English in Cologne, Germany
Maintaining an active role in ensuring Students' educational success and satisfaction with their English course through excellent teaching and customer service whilst mentoring and tutoring students as they progress through the Wall Street Institute learning method. Assist students to reach these objectives by providing motivation and feedback during the learning process and following up on Students throughout their course.
Jan 2020 to present
Founder of Swahili Secrets
After living/travelling in 5 African countries and falling madly in love with one - Kenya, I decided to own the role and promote travel to Kenya by offering authentic tours and travel advice at Swahili Secrets. Additionally to promoting travel to Kenya, Swahili Secrets, also offers handmade African inspired accessories with profits that go back to helping the community in Kenya.
Feb 2017 - Dec 2019
User Support Rep. for USA and CA at trivago in Duesseldorf, Germany
Providing the best possible support via Email and phone to the English-speaking users in America and Canada and as a result rewarded the “Americas Best Customer Service 2019” by News Week in their Industry category
Jan 2014 - Dec 2014
Sales and Reservations Management Trainee at The Residence in Zanzibar, Tanzania
Conducting Leading Quality Assurance Assessments to maintain standards of The Leading Hotel of The World. Taking bookings via phone, email and working closely with over 50 worldwide tour operators, selling room rights to individuals and corporates. Managing the team effectively, liaising with the director of sales and the rooms division manager. Creating itineraries and hosting FAM trips.
Sept 2015 - Sept 2016
Resort Host at The Slate Boutique Hotel in Phuket, Thailand
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.